Refund policy
Tap In Designs Return & Refund Policy
Our Commitment
At Tap In Designs, we want you to feel confident when purchasing a meaningful gift for someone you love. If something isn't right with your order, please contact us and we'll be happy to help.
Returns — Standard, Non-Personalized Products
Eligible non-personalized products may be returned within 30 days of delivery.
To be eligible for a return, the item should be unused, in its original condition, and returned with any original packaging when reasonably possible.
To request a return, contact us at support@tapindesigns.com with your order number and reason for the return.
Customers are responsible for return shipping costs for standard change-of-mind returns. Tap In Designs does not charge a restocking fee.
Please do not send an item back without first contacting us for return instructions.
Damaged, Defective, or Incorrect Items
If your order arrives damaged, defective, or incorrect, please contact us as soon as possible at support@tapindesigns.com and include:
- Your order number
- A brief description of the issue
- A clear photo showing the problem
If the issue is confirmed, we will work with you to provide an appropriate replacement or resolution at no additional cost to you.
Personalized and Custom Products
Items created specifically for you using a name, date, photo, custom message, personalization, or other customer-selected customization are final sale and non-returnable, except when the item arrives damaged, defective, incorrect, or contains a production error.
Please carefully review all personalization details before submitting your order. Tap In Designs cannot accept returns for customer-submitted errors such as misspellings, incorrect dates, names, or other personalization information.
Cancellations
Because many of our products begin processing shortly after an order is placed, please contact us within 3 hours of purchase if you need to request a cancellation.
We will do our best to accommodate the request, but cancellation cannot be guaranteed once production or fulfillment has begun.
Refunds
Once an approved return is received and inspected, we will notify you regarding the status of your refund.
Approved refunds will be issued to the original payment method. Processing times may vary depending on your bank or payment provider.
Original shipping charges, if any, are generally non-refundable unless the return results from an error by Tap In Designs or a defective or damaged product.
Holiday and Carrier Delays
During high-volume periods, holidays, severe weather, or carrier disruptions, delivery times may occasionally be affected by circumstances outside our control. We will always do our best to assist with questions regarding your order.
Need Help?
Email: support@tapindesigns.com
Tap In Designs
California, United States